TKI®- Thomas Kilmann Conflict Mode Instrument

The Thomas-Kilmann Conflict Mode Instrument (TKI®) is the world’s best-selling instrument for understanding how different conflict-handling styles affect interpersonal and group dynamics.  Access to TKI results give individuals the power to choose the appropriate conflict management style for any situation.

Please take a moment to view the following video on the five conflict-handling styles. 

Explore the TKI® Model

Below you can explore the 5 conflict-handling styles of the TKI®.

Avoiding Avoiding Unassertive and uncooperative behavior where an individual pursues neither their own or the other party's concerns and does not address the conflict. Accommodating Accomodating Unassertive and cooperative behavior where an individual neglects their own concerns to satisfy those of another. The opposite of competing. Competing Competing Assertive and uncooperative behavior where an individual looks to satisfy their own concerns to win a position, potentially at others expense. Collaborating Collaborating Assertive and cooperative behavior where an individual will look to work with another to find a solution that satisfies the concerns of both. Compromising Compromising Mid-way in assertiveness and cooperativeness. When compromising, an individual looks to find an expedient, mutually acceptable solution. Uncooperative Cooperative Cooperativeness Assertiveness Unassertive Assertive

Why TKI®?

Instrument Features

  Include just 30 items, so it’s easy to administer and understand

  Is available both online and in self-scorable, pencil and paper format

  Identifies the five conflict handling mode

  Provides personalised presentation and analysis of an individual’s TKI scores via the TKI Profile and Interpretative Report

Key Benefits

  Offers five practical, situation-specific styles for dealing with conflict effectively

  Demonstrates how and when to use each conflict-handling style

  Improves organisational productivity by helping people gain insight into their own and others’ behaviour which, in turn, helps them make better choices about outcomes.

  Helps trainers, managers and other professionals open one-on-one or group discussions around conflict

  Reflects today’s gender, racial, ethnic, age and job-level diversity in the workplace, based on an updated normative sample

  The TKI® is unrestricted and requires no special training to administer or interpret


  Conflict Management

  Team Development

  Leadership Development

  Performance Improvement

  Change management


  Talent Retention

  Stress Reduction

The TKI® instrument is an unrestricted instrument. It does not require certification or special training to administer it and access the reports. Please refer to the resources section to prepare yourself to administer and interpret the TKI® instrument.

Wish to use TKI® to transform how your employee engage with and resolve conflicts?

Speak to or Email to our Consultant


Contact us